Support Board

Date/Time: Fri, 18 Oct 2024 08:30:13 +0000

Post From: Resolved: EUREX Data Feed Down 2023-11-29

[2023-11-29 09:30:56] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16657
We just called Deutsche Boerse back. They said a technician is investigating the problem. They are working on it. We apologize, but at this point we just have to wait for them. And for the record, we restarted the server, and disabled and reenabled the network adapter multiple times in case there is anything we can do to get this working. But clearly the problem is not on our side. And once they get the connectivity back there is nothing more we have to do. The EUREX connections will just automatically reestablish themselves. You may see some issues with market depth data due to the fact this is an order by order feed and we missed tracking the orders since the open but that will substantially correct itself automatically. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-29 09:37:58