Support Board

Date/Time: Fri, 18 Oct 2024 08:30:56 +0000

Post From: Resolved: EUREX Data Feed Down 2023-11-29

[2023-11-29 08:03:28] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16657
We are in a call with deutsche boerse at this time. They are checking the circuit. They are directing this to their network people. We will acknowledge, that we did get notification hours ago about this being down (a notification of inactivity), but it was right at the time the market was closed during the night, so we just dismissed it, thinking it was just simply normal inactivity at the time. Anyway, it is the morning, in Germany, and Deutsche Boerse has been notified. They have been told this is very urgent. We have emailed them and we are going to email them again all of the technical details. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-29 08:04:17