Support Board
Date/Time: Tue, 26 Nov 2024 18:21:12 +0000
Post From: Purchased Data but still Delayed
| [2023-11-06 15:24:54] |
| John - SC Support - Posts: 36300 |
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In order to have access to the Footprint (Numbers Bars) study and to be able to connect to a trading service and/or to be able to get real-time data, you need to be on one of the "Integrated Advanced" packages (Package 11 or 12). The only difference between Package 11 and Package 12 is that Package 12 allows you to view the Market by Order data. Refer to the information at the following link: Description of Service Packages and Pricing: Integrated Packages To change your package, follow these instructions: Select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Since you are wanting the data for the CME Group, you will need to have a live, funded, futures trading account that you can connect your Sierra Chart software to, at least once a month to verify your non-professional standing for the CME Group. Prop firm accounts do not count towards this requirement. If you do not have an account, then we recommend the solution outlined at the following link (this is the $100 to beat the CME rules): Easy Solution to CME Funded Trading Account Requirement Once you have worked out the above, then you will need to follow the instructions at the following link to setup and get the real-time data for the CME Group: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |