Support Board
Date/Time: Tue, 26 Nov 2024 18:32:23 +0000
Post From: Multiple Computers
| [2023-11-03 15:05:10] |
| John - SC Support - Posts: 36300 |
|
You can have as many instances of Sierra Chart as you want running on a single computer. If you are using the option for "File >> New Instance", then there is no issue with the data. But, if you have separate installations, then you can only get the Denali data to a maximum of 3 different installations at the same time. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed Connections on Same Computer Simultaneously Are you having consistent results on the one computer with the multiple instances? There has to be something different in the Sierra Chart setup between the computers. Check the "Global Settings >> Data/Trade Service Settings >> Common Settings >> Intraday Data Storage Time Unit" on both systems and see if they are set the same. In general it should be 1 tick, but there are reasons why it might not be. If not this, then there is something else. Please do the following some time today on the "New" computer: - Select File >> Disconnect - Expand your Trading DOM for the ZN where you have seen the discrepancy (maximize if you like) - we want to be able to see the Time that listed in the Chart Header when you take the image. - Please take an image of the Trading DOM and attach it to this thread. Let us know the time that is shown in the Chart Header - just in case it is not in the image. We will then compare this to a chart that we setup to match yours. If the profiles match, then our recommendation is to simply stick with the New computer and chalk this up to some setting that is different on the old one. Otherwise, we will have to figure out what is different. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |