Support Board
Date/Time: Tue, 26 Nov 2024 20:01:12 +0000
Post From: Instance #2 dropping Market Depth Data when comparing same charts as Instance #1
| [2023-11-01 18:17:27] |
| User584084 - Posts: 262 |
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I have 2 instances (Instance 1 and 2) of Sierra Chart running on the same computer (2 32 inch monitors) connected to Interactive Brokers real-time data feed. So I have just 1 connection to my Interactive Brokers account not 2 connections. So no issues there in 2 years of running 2 instances. Interactive Brokers allows for Market Depth for 3 symbols. After that, it only gives you 2 lines of Market Depth data. The issue between Instance #1 and Instance #2 is the Market Depth DOM Data. Once a 5 min candlestick is completed, the footprint charts are identical between instances. I opened up a 5 Min ESZ23 (Dec) E-Mini Clean Chart in both instances. Same symbol, same settings and no studies. I then go to Chart => Open Market Depth Window (MDW) in each instance. Instance #2 will flash lots of gaps in the MDW (Zeroes for Bid, Bid Qty, Ask Qty, Ask and different totals) compared to Instance #1 MDW. 1) Does Instance #2 make another connection to Interactive Brokers to get the Market Depth Data directly or does it pull the data from Instance #1? 2) Is this something you can test with a 2 Denali Market Depth Data Windows running in 2 instances of ESZ23 5 Min Clean Charts? That way we can rule out a multiple connections problem with the Interactive Brokers real-time data feed. Date Time Of Last Edit: 2023-11-01 18:35:27
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