Support Board
Date/Time: Tue, 26 Nov 2024 22:28:59 +0000
Post From: Charts plot differently across two running copies using same data feed
| [2023-10-24 18:12:54] |
| John - SC Support - Posts: 36309 |
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If you are running 2 installations of Sierra Chart on different computers, then the issue is that you are not getting the real-time data to one of the computers as you are not setup to get the data to two computers at the same time. Please get us the Message Log for the system which is lagging the other by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |