Support Board
Date/Time: Tue, 26 Nov 2024 22:21:14 +0000
Post From: Denali Data feed delayed - Have followed all support docs but no fix
| [2023-10-23 20:32:55] |
| User781940 - Posts: 3 |
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Hi, I have an active AMP funded non professional account, I have paid for and activated Denali with SC and have a suitable package paid for with Sierra Chart to allow Denali level 2. However I am still seeing only the delayed data feed on my charts? I have followed all support threads I can find and cannot seem to activate the live Denali feed to show in my charts even though it shows as available in the message log. I have pasted the message log below; hoping it is somthing simple I am missing. For reference the instrument chart I am having the issue with is ESZ23-CME . I cleared message log , did all the steps on Support pages (disconnect, reconnect etc). I was expecting the data feed to auto change from delayed to live (as per some posts on your support forum) but that has not happened. Thanks Software version: 2555 64-bit | 2023-10-23 16:06:42.581 Primary Thread ID: 8252 | 2023-10-23 16:06:42.581 Usage end date: 2023-11-11 | 2023-10-23 16:06:42.581 Enabled for: Advanced Features 2. | 2023-10-23 16:06:42.581 Enabled for: Sierra Chart Historical Data Service. | 2023-10-23 16:06:42.581 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-10-23 16:06:42.581 Enabled for: Delayed Denali Exchange Data Feed. | 2023-10-23 16:06:42.581 Enabled for exchange2: CME | 2023-10-23 16:06:42.581 Enabled for exchange2: fairx_exchange.data | 2023-10-23 16:06:42.581 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-10-23 16:06:42.581 Current selected Data/Trading service: SC Data - All Services | 2023-10-23 16:06:42.581 Custom symbol settings values: enabled | 2023-10-23 16:06:42.581 Chart Update Interval: 10 | 2023-10-23 16:06:42.581 Intraday Data Storage Time Unit: 0 | 2023-10-23 16:06:42.581 Time Zone: +00:00:00 (UTC+00) | 2023-10-23 16:06:42.581 2023-10-23 16:06:42 Local computer time in UTC | 2023-10-23 16:06:42.581 2023-10-23 16:06:42 Local computer time in SC Time Zone | 2023-10-23 16:06:42.581 2023-10-23 14:36:49 Server time in UTC | 2023-10-23 16:06:42.581 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-10-23 16:06:42.581 Program path: C:\SierraChart\ | 2023-10-23 16:06:42.581 Data Files path: C:\SierraChart\Data\ | 2023-10-23 16:06:42.581 OS Version Number: 10.0 | 2023-10-23 16:06:42.582 Locale Setting: C | 2023-10-23 16:06:42.582 DLLs: UserContributedStudies_64.dll | 2023-10-23 16:06:42.582 Allowed protected custom studies: | 2023-10-23 16:06:42.582 Crash reporter started: true | 2023-10-23 16:06:42.582 File >> Disconnect selected. | 2023-10-23 16:13:43.749 Delayed Data Feed | Waiting for socket receive thread to end | 2023-10-23 16:13:43.750 DTC Client socket (1) | CloseSocket call. | 2023-10-23 16:13:43.750 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-10-23 16:13:43.750 Delayed Data Feed | Disconnected from the server. | 2023-10-23 16:13:43.750 SC Data - All Services | Disconnected. | 2023-10-23 16:13:43.750 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-10-23 16:13:43.956 DTC Client socket (1) | Closed. | 2023-10-23 16:13:43.956 SC Data - All Services | Connected to server complete. | 2023-10-23 16:13:47.986 No download requests in the queue to start downloads for. | 2023-10-23 16:13:47.986 No download requests in the queue to start downloads for. | 2023-10-23 16:13:47.986 No download requests in the queue to start downloads for. | 2023-10-23 16:13:47.986 No download requests in the queue to start downloads for. | 2023-10-23 16:13:47.986 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-10-23 16:13:47.986 Mapping ESZ23-CME to ESZ23. Service code: cme | 2023-10-23 16:13:47.987 Using symbol data fast lookup vector | 2023-10-23 16:13:47.987 Delayed Data Feed | Starting real-time market data updates for: ESZ23-CME (ESZ23). ID: 1 Service code: cme | 2023-10-23 16:13:47.987 Delayed Data Feed | Connecting to the server ds31-2.sierracharts.com. Port 10043 | 2023-10-23 16:13:47.987 Delayed Data Feed | Requesting security definition data for: ESZ23-CME (ESZ23). ID: 1 | 2023-10-23 16:13:47.987 Added historical Intraday data request for ESZ23-CME to the queue. | 2023-10-23 16:13:47.987 Intraday data recording state for symbol ESZ23-CME is set to download 'Pending'. | 2023-10-23 16:13:47.987 Triggering next historical data download in queue. | 2023-10-23 16:13:47.987 Delaying start of download for ESZ23-CME. | 2023-10-23 16:13:47.994 DTC Client socket (1) | Creating socket. | 2023-10-23 16:13:48.001 DTC Client socket (1) | New receive buffer size: 0 | 2023-10-23 16:13:48.001 DTC Client socket (1) | Connecting to IP: 142.215.18.108. | 2023-10-23 16:13:48.001 Delayed Data Feed | Network connection to server complete. | 2023-10-23 16:13:48.103 Delayed Data Feed | Starting socket receive thread. | 2023-10-23 16:13:48.103 Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-10-23 16:13:48.104 Delayed Data Feed | Setting DTC encoding to Binary VLS | 2023-10-23 16:13:48.240 Delayed Data Feed | Sending logon request message. | 2023-10-23 16:13:48.240 Delayed Data Feed | Received logon response. | 2023-10-23 16:13:48.930 Delayed Data Feed | Server Name: SC Realtime Server. | 2023-10-23 16:13:48.930 Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-10-23 16:13:48.930 Delayed Data Feed | Successfully connected. | 2023-10-23 16:13:48.930 Delayed Data Feed | Trading is not supported. | 2023-10-23 16:13:48.930 Delayed Data Feed | Restarting real-time data updates for symbol: ESZ23-CME -> ESZ23 | 2023-10-23 16:13:48.930 Delayed Data Feed | Received security definition for symbol ESZ23-CME | 2023-10-23 16:13:49.128 Requesting market depth updates for: ESZ23-CME if supported. NumLevels=100 | 2023-10-23 16:13:52.976 Delayed Data Feed | Clearing market depth for ESZ23-CME | 2023-10-23 16:13:53.168 HD Request # 6 | Downloading Intraday chart data for ESZ23-CME to the file ESZ23-CME.scid. Service: cme | 2023-10-23 16:13:54.032 HD Request # 6 | Download start date-time: 2023-10-23 16:03:33.000000. File last date-time: 2023-10-23 16:03:33.827000 | 2023-10-23 16:13:54.033 HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2023-10-23 16:13:54.033 Socket (2) | Creating socket. | 2023-10-23 16:13:54.050 Socket (2) | New receive buffer size: 0 | 2023-10-23 16:13:54.050 Socket (2) | Connecting to IP: 142.215.17.190. | 2023-10-23 16:13:54.050 HD Request # 6 | Setting DTC encoding to Binary VLS | 2023-10-23 16:13:54.262 HD Request # 6 | Sending historical data logon request message. | 2023-10-23 16:13:54.262 HD Request # 6 | Requesting Intraday data. Start date-time: 2023-10-23 16:03:33. Record interval: 0. Symbol: ESZ23 | 2023-10-23 16:13:54.869 HD Request # 6 | Decompressing data. | 2023-10-23 16:13:54.975 HD Request # 6 | Receiving Intraday data for ESZ23-CME starting at 2023-10-23 16:03:33.686000 | 2023-10-23 16:13:55.081 Socket (2) | CloseSocket call. | 2023-10-23 16:13:55.082 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-10-23 16:13:55.082 Historical data download thread signaled to stop. | 2023-10-23 16:13:55.094 HD Request # 6 | Timestamp of first Intraday data file record written: 2023-10-23 16:03:33.913000. | 2023-10-23 16:13:55.095 HD Request # 6 | Received 900 Intraday data records from 2023-10-23 16:03:33.686000 to 2023-10-23 16:03:54.739000 (21.1 seconds. Delay: 10.0 minutes) and wrote 781 records for ESZ23-CME | 2023-10-23 16:13:55.095 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2023-10-23 16:03:54.739000 | 2023-10-23 16:13:55.100 HD Request # 6 | Completion time: 1s. | 2023-10-23 16:13:55.100 HD Request # 6 | Intraday data download complete for ESZ23-CME. Unique request ID: 6 | 2023-10-23 16:13:55.100 Removing historical data download ID 6. | 2023-10-23 16:13:55.100 Real-time Intraday chart data file updates started for ESZ23-CME | 2023-10-23 16:13:55.100 Intraday chart data file opened for ESZ23-CME | 2023-10-23 16:13:55.100 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-10-23 16:13:55.100 No download requests in the queue to start downloads for. | 2023-10-23 16:13:55.100 Socket (2) | Socket gracefully closed by remote side. | 2023-10-23 16:13:55.186 Socket (2) | Closed. | 2023-10-23 16:13:55.186 Opened cached Intraday file: C:\SierraChart\Data\ESZ23-CME.scid. Thread ID: 18080 | 2023-10-23 16:13:55.914 |