Support Board
Date/Time: Tue, 26 Nov 2024 23:35:47 +0000
Post From: User not entitled to trade on exchange
| [2023-10-18 03:54:25] |
| Mbondal - Posts: 4 |
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I was able to get the issue resolved with a little more persistence. After being passed around the 1st time and being told I had to talk to Sierra Chart, I outlined the same issue, let them know that the Rithmic Data Feed wasn't the issue, and added that Sierra Chart confirmed my data from the Denali Exchange Data Feed was not the issue. This turned out to be an Apex issue that Apex Support had to correct. Here's a copy of what the response was (in case this may help another user in the future): "...looks like for some reason your data was turned off, I have turned it back on, you should be able to connect now." I just logged on and placed a trade and I'm good to go. Again, thank you for confirming and responding to my earlier post! Saying I already consulted Sierra Chart went a long way or at least landed me with the right tech who was willing to look into the issue. |