Support Board
Date/Time: Tue, 26 Nov 2024 23:31:52 +0000
Post From: User not entitled to trade on exchange
| [2023-10-16 21:23:08] |
| Mbondal - Posts: 4 |
|
Hello. I was able to connect my Rithmic data feed to my Apex accounts successfully, but am unable to actually place a trade order. I have been receiving this error each time I try to place a trade: Rithmic Direct - DTC (Order reject). Info: User not entitled to trade on this exchange. Internal Order ID: 9883. Service Order ID: 692145136. Symbol: NQZ3.CME. Account: APEX-96222-01 | 2023-10-16 13:50:22.227 * My chartbooks are showing real time data feed. My connection status is showing a green bar, and my trading accounts appear on the trade window. I have ample usage time (through Apr 11, 2024) and my brokerage account is showing verified until Nov 7, 2023. My current service package is Service Package 10 which should allow for historical data. I understand the error log states that it is a Rithmic issue, and I have sent a support ticket to Rithmic, and they passed me on to Apex Support. I was then told I needed historical data and to consult with Sierra Chart because I needed Sierra Chart's Denali Feed. Could you please let me know what I'm missing or point me in the right direction? |