Support Board
Date/Time: Tue, 26 Nov 2024 21:24:16 +0000
Post From: CL chart and DOM frozen
| [2014-06-17 17:05:42] |
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This is the problem: Market data subscription status for F.US.CLEN14: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2014-06-17 11:50:23
You need to contact your trading service and have them allow the NYMEX exchange for your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |