Support Board

Connection to the external service has been lost. | 2023-10-04 16:35:41.414
DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-10-04 16:35:41.415
DTC Client socket (1) | Closed. | 2023-10-04 16:35:41.415

, I took the Denali data feed to avoid being disconnected.

Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | Number times prior message previously added: 3 | 2023-10-05 20:51:13.097

The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges

Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

If you do not have a funded trading account or one with a supported Trading service, then refer to this solution:
Easy Solution to CME Funded Trading Account Requirement

Consider the above solution to avoid this problem in the future.