Support Board
Date/Time: Wed, 27 Nov 2024 05:39:19 +0000
Post From: no se activa el trading
| [2023-09-26 15:40:04] |
| John - SC Support - Posts: 36309 |
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From Google Translate: Hello, I currently have an active account that gives me CQG data through denail.
I am connected by SC data all service. But when I try to connect to live trading it won't let me, it goes into simulation mode and It gives me the following message: DTC Client socket (8) | Socket gracefully closed by remote side. | 2023-09-26 07:52:41.161 DTC Client socket (8) | Deleting network socket now after delay. | 2023-09-26 07:53:11.164 What does it mean? As you state, your "Current Selected Service" is set to "SC Data - All Services", so you are not connected to your trading account. As such, you are not able to trade live, but only in Simulation Mode, which is why it keeps switching back. If you are using CQG for the order routing for your live trading account, then follow the instructions at the following link to connect your Sierra Chart to your CQG account: CQG Trading Platform Service: Setup Instructions Also, just so you are aware, you are not setup to get any real-time data from us. We do see that you had previously had the "CME Non-Professional Top-of-Book" exchange active, but that ended on April 30, 2023. If you want to use our data for the CME Group, then you will need to activate the exchange(s) you want at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that the exchanges renew on a calendar month basis (which is different from your Sierra Chart Usage Time) and the exchanges are not pro-rated. Therefore, you will pay the full amount for the exchange for the remainder of the month in which you activate the exchange. For example, if you activate an exchange today (September 26, 2023) you will pay the full amount for the exchange to get the data through the end of September. Then you will pay again on October 1, 2023 in order to get the data for October. Therefore, you may want to wait to activate the exchange until the first day of the next month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |