Support Board
Date/Time: Wed, 27 Nov 2024 04:43:07 +0000
Post From: sierra chart data feed performance issues from UAE
| [2023-09-20 20:47:30] |
| Sierra_Chart Engineering - Posts: 17190 |
|
Most likely the issue would have to do with your Internet connection. It is not something we can necessarily do anything to directly help with. And you cannot make an assumption, the problem is on the Sierra Chart side. What we need to see are the heartbeat messages: Prices / Data Falling Behind: 4.17 - Providing Heartbeat Messages to Sierra Chart Support We also want you to update to the latest version of Sierra Chart to ensure that you have the most up-to-date heartbeat logging. And just for the record, you are in the UAE. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-20 20:57:33
|