Support Board
Date/Time: Wed, 27 Nov 2024 07:32:29 +0000
Post From: Question about futures rollover
| [2023-09-14 14:50:06] |
| John - SC Support - Posts: 36309 |
|
You are setup to get data to two computers at the same time, and we only see 2 computers currently running Sierra Chart at the moment, so you should not be having this issue. Please get us the Message Log for the computer that is getting the delayed data, by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |