Support Board
Date/Time: Wed, 27 Nov 2024 08:46:51 +0000
Post From: Verbunden aber Chart bewegt sich nicht
| [2023-09-13 14:28:44] |
| John - SC Support - Posts: 36309 |
|
From Google Translate: the chart doesn't move. The clock is running but otherwise everything is stuck. I am also affiliated with Rithmic Trader. And when I execute an order in Sierra Chart, I can also track it in Rithmic Trader. But nothing moves in Sierra Chart. I changed the symbol, reloaded the chart several times but unfortunately nothing. From the message log. Unfortunately I'm not getting wise. I've attached a screenshot.
Your Message Log is not showing any errors, in fact it shows that you were able to download historical data when you first connected. Since you are using Rithmic data, there is not much we can do to help. You really need to check with Rithmic to ensure there is no issue on their end. You can also try a different server connection and see if it helps. In general, we do not give any help with Rithmic data issues. Refer to our policy here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |