Support Board
Date/Time: Wed, 27 Nov 2024 08:37:10 +0000
Post From: real time non professional data
| [2023-09-12 14:10:35] |
| John - SC Support - Posts: 36309 |
|
Everything in your account looks good, so there is nothing that should prevent you from getting the real-time data. The one thing we want to point out is that you only have the "CME With Market Depth for Non-Professional Accounts" exchange active. This means that you are only going to get real-time data from us for the CME exchange (not the full CME Group, just the exchange). So if you are looking at any instrument from the CME Group that trades on a different exchange (COMEX, CBOT, or NYMEX), then you will not get the real-time data from us. If the above is not the issue, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |