Support Board
Date/Time: Wed, 27 Nov 2024 10:26:34 +0000
Post From: Denali Data Feed Upgrades
| [2023-09-02 18:59:47] |
| Sierra_Chart Engineering - Posts: 17191 |
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We are also going to standardize the procedure, for investigating an issue with the data feed that is presented to us. We will allow the user to specify a particular connection address and port , and we will increase the heart beat frequency on that particular server, and then we will do close monitoring of that particular process and compare our results, to the users result at the time they have a problem. This will allow us, to quickly, identify the source of an issue assuming it is a recurring issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-02 19:00:24
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