Support Board
Date/Time: Wed, 27 Nov 2024 12:34:08 +0000
Post From: Denali feed slow during news
| [2023-09-01 09:56:13] |
| User753428 - Posts: 163 |
|
See this is the problem:
Just one symbol, NQ Futures. You should not have been affected by the smaller buffer size. Something is not right here. And this is why, we cannot acknowledge, the issue is on our side. We have no control over the public Internet. You cannot discount problems with the public Internet. It could even be some issue with the ISPs that we are using and the path of connectivity all the way to the computer and return path. like the original poster, i also experienced denali freezing when i was just tracking a single symbol - MNQ Futures. also, i have no need for level 2 data so i've subscribed to only top-level CME data. i have also set "Support Downloading Historical Market Depth Data" to "No" and "Max Depth Levels" to "1." when using Rithmic datafeed with SC, i do not experience datafeed freezes of this much frequency and severity as we've experienced. and on a sidenote, Rithmic datafeed at 20ms chart update interval feels much snappier than 20ms chart update interval with Denali (but that is of less urgency that this freezing issue). so, you can keep debating technicals and how this or that shouldn't be happening, or how "No definitely there was not on the Sierra Chart side. That would not be possible." as in your own words; but the fact of the matter is, there are many customers who are currently experiencing this with Denali but less so with Rithmic. that to me, suggests this is a technical problem that can be improved from your end. ironically, i am actually happy that many people are experiencing this and finally voicing their concerns this time around because in the past, these issues were always scoffed at by Sierrachart Engineering as a problem coming from the customers' end, saying that they checked their logs and nothing was wrong so it must somehow be our fault. i set my chart update interval to 50ms but if Rui S is also experiencing freezes at even 100ms, i really don't think this is a customer ISP problem. freezes like this shouldn't be happening at 100ms, let alone 50ms. |