Support Board
Date/Time: Wed, 27 Nov 2024 10:44:39 +0000
Post From: Help: Flatten action (after stop hit) opened a new position
| [2023-08-31 20:07:17] |
| User509533 - Posts: 57 |
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My Broker has looked at the trade activity log (attached, see 8:33 am CST), and his conclusion is the following. I used the flatten button on the trade window. My reverse button is disabled. "I do see what you are talking about. I don’t think it’s a problem with the functionality that can be corrected though. You press the flatten button when you still have an open position, so Sierra queues up a market order to flatten the existing position at the time you pressed the flatten button (existing position: short 1 MES so the queued order is to buy 1 MES at market). You must have confirmations enabled for this so instead of sending that order to the market immediately it is held in the queue waiting for you to confirm. Your previously working buy stop order is filled AFTER you pressed the flatten button but BEFORE you hit the confirmation button. So, your position is now flat, but that confirmation window is still preparing to send a buy market order to flatten the position once you hit Yes to confirm. If you already have a working order filled you should have clicked “No”. Date Time Of Last Edit: 2023-08-31 20:20:23
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