Support Board
Date/Time: Wed, 27 Nov 2024 12:22:58 +0000
Post From: Denali feed slow during news
| [2023-08-31 11:16:45] |
| Rui S - Posts: 190 |
|
Thank you for your reply. I am very sorry, but I absolutely disagree that this problem is on my side. I use just one symbol on my trading instances exactly to be as light as possible and avoid this kind of problems and now you are pointing that out as being the cause of the problem on my side. You are jumping to conclusions and are not looking to the real issue here. I just have this kind of problems when others users have too. That's exactly what is happening now. Glitch in feed at 10am Est Since the beginning of 2023 most of the time I have had no problems. When I notice any problem with the data feed, I always (I repeat - always) discard any possible issue on my side. I am always on top of it as it is very important for my trading style. I never post or complain before I am sure that the problem is not on my side. As I mentioned in my previous post, I have two fiber optics high speed internet connections (two different ISPs), I have a trading PC which CPU runs at 5% to 6% under SC full load and I use this PC and both internet connections just for trading. Also, I have apps installed that are constantly monitoring any variation on the internet and/or in the computer. So, no, I am sure this problem is not on my side. Please believe me and don't underestimate my capacity to differentiate a problem "on my side" from a failure on the data feed. Again, all I am asking is for you to please acknowledge there is a problem on the data feed and do the best you can to fix it. Final notes: - I am a loyal user of Sierra Chart. It is my trading platform for day trading and I don't even think about changing that. - I absolutely understand that this kind of problems can be very frustrating and difficult to deal with - both for you and for the users. - You have resolved a similar problem in the last quarter of 2022 and I know it was not easy. I am absolutely convinced that you will find the best solution for it this time again. Thank you. |