Support Board
Date/Time: Wed, 27 Nov 2024 12:58:38 +0000
Post From: Denali feed slow during news
| [2023-08-30 11:47:47] |
| Rui S - Posts: 190 |
|
Good morning. Here we have the usual response from Sierra_Chart Engineering - "the problem is on your side"! You can see that on the other thread too: No definitely there was not on the Sierra Chart side. That would not be possible Glitch in feed at 10am Est | Post: 356308Later, Engineering assumed there is really a problem! Glitch in feed at 10am Est | Post: 356390 That is extremely unfair for your loyal customers as I consider myself to be. Please don't do that. If you take a look at my historical reports and posts, you will notice that I have made everything that I can make on my side and I always carefully check my side first before reporting any problem. Yes, I am in Portugal as I always have been! Portugal have one of the fastest internet services in the entire world! I'm aware that I have 135ms of delay due to the distance from Chicago. That has nothing to do with what is happening with the data feed now and you know that very well. You have had this exact same problem on the last 4 months of 2022 until you upgraded your server system. After that upgrade Denali got much better for at least 5 months, when we started to feel some glitches upon economic releases and session opening times. If you want I can post all the links here for you to see all the threads you locked back then. Just for clarifying, I'm paying for fiber optics high speed dual internet connections (two different ISPs), I have a trading PC which CPU runs at 5% to 6% under SC full load and use this PC and internet connections just for trading. Also, I have apps installed that are constantly monitoring any variation on the internet and/or in the computer. Honestly, I have been trading for a long time now to perfectly differentiate a data feed problem from a problem "on my side". And when the problem is on my side I can fix it whereas when it's from your side I have to rely on your support and put up with these back and forth messaging and waste both my time and your time. Anyway, my only point here is: Please acknowledge there is a problem and do the best you can to fix it. That´s all I ask. Thank you. Date Time Of Last Edit: 2023-08-30 11:49:26
|