Support Board
Date/Time: Wed, 27 Nov 2024 13:07:43 +0000
Post From: Denali feed slow during news
| [2023-08-30 00:43:43] |
| Sierra_Chart Engineering - Posts: 17191 |
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Regarding post #2, the level of the problems being described, is definitely not going to be on the Sierra Chart side. And for the record, you are in Portugal. Today was terrible again. One of my instances just froze and I was forced to disconnect and reconnect to have data again. After these episodes I am very hesitant to trade under these conditions.
You would never have to reconnect, Sierra Chart will do that automatically in the case of a lost connection or if the data feed stopped. But reconnecting may speed the process up. If the connection is lost and there is not an immediate reconnect that definitely does indicate a connectivity problem to the server. Since there is no indication of a closed connection received. We did check one of the servers, and unlike what was reported here: Glitch in feed at 10am Est There was absolutely no lag at all, at the times reported. None. What could have happened, affecting the other users in this thread most likely, and perhaps, could be related to what is described in post #2 (But definitely not entirely) is that you may have hit the tighter outgoing buffer size limit. We have increased that size this evening. This would be the most likely explanation and we have seen many cases where the limit has been reached over the last several days. For the user at post #2 we definitely recommend trying a different Internet connection and see if that helps. The way the Interactive Brokers data feed works is very different. It is not a full tick by tick feed and uses far far less bandwidth: This seems to eliminate a local internet issue (though network routes between hosts can present issues). You simply cannot make a comparison.We also have set up additional logging to monitor the feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-30 00:48:22
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