Support Board
Date/Time: Wed, 27 Nov 2024 13:04:01 +0000
Post From: Denali feed slow during news
| [2023-08-29 15:25:22] |
| Rui S - Posts: 190 |
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During the news at 10am ET today, 8/29, did anyone else observe that the denali feed was lagged a few seconds? I run two instances of SC, with one of them being only DOMs, so there were no charts and not very many indicators open on the DOMs. When I say slow, I mean that it was completely untradable for about 15 seconds. Right next to it I have an Interactive Brokers DOM up, and it was running smoothly. This seems to eliminate a local internet issue (though network routes between hosts can present issues). This is not the first time it's happened. It did not seem like CPU either, though I did not observe the SC process CPU usage at the time.
Yes, Denali Data Feed is having serious problems. This issue was described in the following thread, but it is locked now!! Glitch in feed at 10am Est My setup is not much different from yours and I also have a second data feed to compare. Today was terrible again. One of my instances just froze and I was forced to disconnect and reconnect to have data again. After these episodes I am very hesitant to trade under these conditions. Anyway, I was about to post on the other thread to give some info to the SC support to try and help. As it is locked now, I leave that information here. These are the servers I was connected to when I experienced today's sequence of problems (I hope this helps somehow): Instance 1 – Data Feed Totally Froze at 09:34 and didn’t come back at all Servers: Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-08-29 11:55:09.730 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2023-08-29 11:55:09.732 SC Data - All Services (Market Orders Data) | Connecting to the server ds28.sierracharts.com. Port 10060 | 2023-08-29 11:55:12.461 HD Request # 2 | Using server: ds26.sierracharts.com port 10150 | 2023-08-29 11:55:16.810 ------------------------------------------------------------------------------------------------------- Instance 1 – After Disconnecting and Reconnecting - Short periods freezes after 09:34 and after 10:00 Economic Releasings Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-08-29 14:34:51.738 Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 | 2023-08-29 14:34:52.983 SC DTC Data with Market Depth | Connecting to the server ds13-2.sierracharts.com. Port 10048 | 2023-08-29 14:34:53.507 SC Data - All Services (Market Orders Data) | Connecting to the server ds26.sierracharts.com. Port 10060 | 2023-08-29 14:34:57.945 HD Request # 3 | Using server: ds28.sierracharts.com port 10149 | 2023-08-29 14:34:59.556 ---------------------------------------------------------------------------------------------------- Instance 2 – Short periods freezes at 09:34 and after 10:00 Economic Releasings Servers: Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 | 2023-08-29 12:06:09.464 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-08-29 12:06:13.118 SC Data - All Services (Market Orders Data) | Connecting to the server ds28-2.sierracharts.com. Port 10060 | 2023-08-29 12:06:17.010 HD Request # 2 | Using server: ds26.sierracharts.com port 10149 | 2023-08-29 12:06:22.741 Date Time Of Last Edit: 2023-08-29 15:26:29
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