Support Board
Date/Time: Wed, 27 Nov 2024 11:49:27 +0000
Post From: Glitch in feed at 10am Est
| [2023-08-26 23:16:35] |
| Sierra_Chart Engineering - Posts: 17191 |
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It is clear the problem is network communication related and once there begins to be a problem it worsens. And what is affecting of a small number of users then begins to affect other users. We are going to be doing the following: Disabling interrupt moderation on the network adapters used for the connections. The one system that was not affected by the problem had interrupt moderation disabled. We will decide what is best either between low moderation or disabled. We have substantially increased the amount of send and receive buffers used by the network adapters. We will be adding an additional server, which we already have available. We may not be able to bring this out Sunday night but we will try. This is not relevant to the issue, but we are just adding another server for load-balancing purposes. We will add an additional gigabyte of Internet capacity which we already have in reserve. Most importantly, we have to limit the size of user send buffers. They are allowed to get as large as 40 MB and this is way out of line and this is what causes the problem to get out of control and affecting users who would not normally be affected. We will put a much tighter limit. Maybe about 1 MB. Or perhaps less. We will see. We might take this down to about 750 K and see if users run into unexpected disconnections related to this. We are going to increase the network connectivity to each server from 10 Gb to 20 Gb by using two connections, and use one for the incoming CME data, and another for outgoing data to users. This probably is not relevant, but it is easy enough for us to do. Will not hurt. Some other internal performance improvements will also be done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-27 00:02:00
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