Support Board
Date/Time: Wed, 27 Nov 2024 11:58:01 +0000
Post From: Glitch in feed at 10am Est
| [2023-08-26 15:43:44] |
| Sierra_Chart Engineering - Posts: 17191 |
|
We apologize for the delay here. Now that there are more reports, we are looking at this again. We will follow-up later today. One thing that we can definitely say is that this is not an issue with the core CME data processing and distribution of that data. There is no data lagging or stopping with that. This has been clearly verified. And our answer, at post #2 is regarding that. With what we can tell so far, this does once again look like an Internet connectivity issue and side effects caused by that. Extensive work has been done, this year to provide more bandwidth, and handle bursts of market activity with very low latency and overall improved data feed performance. Throughput, on our real-time server process, has been tripled, at a minimum which is a huge throughput increase. This ensures, latency remains very low, in the microsecond to low millisecond range. However, when there are external network communication factors, this is not going to make a difference. We are disappointed to hear these reports. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-26 23:59:55
|