Support Board
Date/Time: Wed, 27 Nov 2024 13:37:05 +0000
Post From: I cannot remove open Orders with my trading service
| [2023-08-24 21:18:03] |
| John - SC Support - Posts: 36309 |
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If your second instance had the option for "Trade Simulation Mode On" checked when the orders were placed, then those orders are contained within that sub-instance since it is running its own Trade Simulation. Therefore you would need to close out/cancel the orders within that sub-instance and ensure that the option for "Trade Simulation Mode On" has the checkmark next to it. If your second instance had the option for "Trade Simulation Mode On" not checked when the orders were placed, then those orders went to the Main Instance for processing. If you were using a Simulation account (Sim1, Sim2, etc.) then the main instance would have to have been in Simulation Mode and would then process the orders as simulated orders in that instance. In this case, you need to ensure that the Main Instance is in Simulation Mode and that you close out/cancel any orders in that main instance and that the sub-instance is running when you do this so it can pick up the information. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |