Support Board

Date/Time: Wed, 27 Nov 2024 13:43:10 +0000

Post From: I cannot remove open Orders with my trading service

[2023-08-24 17:46:34] Link To Thread - Link To Post [Go To First Post]
User132431 - Posts: 4
I am receiving the message on my second instance when I exit - "You have open orders with your trading service. ..." There are entries in my Trade Orders Window on my Sim Trade account only. Selecting cancel all or cancel individually does not work when I am in the sim account or live account. In Trade Service Log I get this after attempt to cancel all from the non-sim account Order cancellation failed \| Order update (Order cancel reject). Info: Simulated Trade Account (Sim1) cannot be used when Trade Simulation Mode is disabled. Internal Order ID: 6542. Service Order ID: 374... No Log message when I attempt to cancel all from sim account.