Support Board
Date/Time: Wed, 27 Nov 2024 13:42:32 +0000
Post From: connection issues to Rithmic Via Topstep.
| [2023-08-24 15:29:22] |
| Sierra_Chart Engineering - Posts: 17191 |
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Looks like the server is closing the connection: DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-08-24 10:32:41.460 DTC Client socket (2) | CloseSocket call. | 2023-08-24 10:32:41.747 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2023-08-24 10:32:41.747 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-08-24 10:32:41.748 We can only refer you to: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Until you can resolve the issue, do the following: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-24 15:29:40
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