Support Board
Date/Time: Wed, 27 Nov 2024 12:37:43 +0000
Post From: rithmic DTC connection method
| [2023-08-16 17:40:01] |
| John - SC Support - Posts: 36309 |
|
Everything looks good on your account. You have the "Full CME Group with Market Depth For Non-Professional Accounts" activated and your Verified Until date is set to September 13, 2023. Therefore, you should not be having an issue with the data unless there is a network problem or a particular setting is incorrect. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |