Support Board
Date/Time: Wed, 27 Nov 2024 15:57:15 +0000
Post From: Can't connect to data feed. Rithmic. Apex.
| [2023-07-28 19:12:49] |
| John - SC Support - Posts: 36319 |
|
You should not be having any issues with the data for the charts with these symbols: XAUUSD US30 USOil EURUSD SPX500 However, you have charts for the following symbol, which is not a Rithmic symbol: ESU23-CME Make sure your Chartbook is open when you select "Edit >> Translate Symbols to Current Service". This should change the ESU23-CME to ESU3.CME. Also, you are not setup to get any real-time data from our Denali Exchange Data Feed. The symbols above where you should be getting data without a problem are FOREX and CFD symbols, for which the data is included for free from us. In order to get the real-time data from us for the CME Group you need to go through the Setup Instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Also, be aware that the CME Group has a requirement that you have a live, funded, futures trading account to which you can connect your Sierra Chart software at least once a month for verification. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |