Support Board
Date/Time: Wed, 27 Nov 2024 18:52:46 +0000
Post From: How do I suspend my subscription?
| [2023-07-25 18:18:49] |
| John - SC Support - Posts: 36335 |
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We do not have a method to "suspend" an account. Since you have more than 31 days remaining, we can refund 1 month of your Usage Time back to your Services Surplus. Since you had originally signed up for a 3 month pre-purchase, but did not fulfill the 3 month obligation, we determine the amount of used Usage Time at the monthly rate and then refund the remainder. This means that since you paid $151.20 for 3 months and used 2 months, we take $151.20 minus $112 (2x56) and get $39.20 as the amount to be refunded. This will then leave you with 6 days of remaining Usage Time. Let us know if you want us to go ahead and do this. Also, let us know if you want us to refund the balance of your Services Surplus back to your payment method. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |