Support Board
Date/Time: Wed, 27 Nov 2024 19:37:26 +0000
Post From: Flatten positions
| [2023-07-21 15:12:53] |
| John - SC Support - Posts: 36343 |
|
The problem is that you did not receive the information from Rithmic that there was another "Fill" that closed out the position. This is due to the services not keeping the information for a long enough period of time, therefore when your system was turned on, Rithmic did not have the information to send. To fix this particular issue, you would need to enter the offsetting Fill in your Trade Activity Log. Refer to the following: Trade Activity Log: Missing Order Fills from Trade Activity Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |