Support Board
Date/Time: Fri, 22 Nov 2024 21:11:09 +0000
Post From: CME group symbols are not updating in realtime
| [2023-07-18 17:40:15] |
| John - SC Support - Posts: 36236 |
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We see that you are setup to get the Denali data to two different computers at the same time, so this should not be the issue. And also you are setup to get data for the Full CME Group, so this should not be the issue. The "Out of Order Timestamps" is not something to be concerned with. It can occur occasionally, but it would not cause an issue with the data like you are seeing. The first thing we want you to do is to restart Sierra Chart on the computer for which you are having the issue, and when you startup Sierra Chart again use the "Forced Login" option in order to ensure that the system is up to date with our servers. Refer to the instructions/information here: Sierra Chart - Software Login Instructions: Forced Login If you continue to have an issue after this, then we would need to see your Message Log to see if there is anything in there that gives some information on what is occurring. Get us the log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |