Support Board
Date/Time: Wed, 27 Nov 2024 20:33:10 +0000
Post From: Urgent - global loss management
| [2023-07-08 10:07:37] |
| User687917 - Posts: 75 |
|
Hi BEWARE with the Global P/L Management! recently I have had problems with it! Specifically with the Profit Management, which blocked the trade without even reaching the trigger that activates the Trading lock. I put a ticket to the support of Sierra Chart and the only solution they gave me was not to use it and deactivate it, despite having sent images and logs of what happened (at no time touched the trigger of losses or profits to lock the trades and even so it locked me a trade that would have taken very good profit!!!). The platform is fabulous, it has a lot of potential, a lot of configuration,... BUT the technical support of Sierra Chart is the worst! and they hardly solve any doubt, always referring you to answers "from their documentation" or absurd answers without solution. |