Support Board
Date/Time: Wed, 27 Nov 2024 23:46:54 +0000
Post From: something very bad just happened and I need my trade logs
| [2023-06-30 14:17:38] |
| Sierra_Chart Engineering - Posts: 17198 |
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We are declining support here. We are not going to get involved in this. You need to do your own analysis. This would have to be something that is chargeable, and really it is impossible for us to analyze things like this after the fact . There is simply information we do not have access to and will never have access to. This is just not worth it to us and we want you to leave. We do not want you as a Sierra Chart customer. You have wasted far too much of our time and have spoken to us very poorly. This is not going to be tolerated any longer! If you want to use Sierra Chart it is on the condition that there is no further support from us at all. This is a waste of our time and we do not want you as a user. This is final! You are most welcome to leave Sierra Chart at this time. We do not want your business. And you can post this post 10,000 times all over the Internet and we want you to do that. You have been communicating to us, in a demeaning way, every time you post over the years. We have had enough of you. ! And it is impossible for us to know what is going on. we do not have access to information to even answer your question. And statements like this do not mean anything to us: I got filled as you can see by the activity report BEFORE it makes a 13pt or 52 ticks bounce.
An order is an order. It has a side, a quantity, an order type. It will fill according to its parameters and how the exchange fills it. This thread is locked. You are now banned from this board permanently. Another thing to be aware of is move to breakeven functionality, will not work, if Sierra Chart is not running. Or if your computer is in a sleep state. Or it will not work if the data feed has been lost or if the connection to the trading server has been lost. This is client-side functionality. It does not operate on the server in any way. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-30 14:40:07
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