Support Board
Date/Time: Wed, 27 Nov 2024 23:41:33 +0000
Post From: Elite Trader
| [2023-06-29 13:44:24] |
| John - SC Support - Posts: 36350 |
|
The first thing to check is that you are not in Simulation mode when you place the trade. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes If it is not the above, then make sure you have the correct Trading Account selected prior to placing the trade. Refer to the following: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Then, after you place the trade, open the "Trade >> Trade Service Log" window and see if there is any information in there regarding what may have occurred with the trade. Refer to the following: Trading Information Windows: Trade Service Log And finally, also check your Trade Activity Log to see what it has to show for the orders and any information on whether they were placed with Rithmic or not: Trade Activity Log: Viewing Historical Trade Activity For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |