Support Board
Date/Time: Tue, 26 Nov 2024 20:28:28 +0000
Post From: Problems accessing sierra on new laptop
| [2014-06-02 17:41:56] |
| greigmcintosh - Posts: 7 |
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I have an existing live account with transact, and I prepay my sierra subscription through them every month. I have downloaded the transact trading software onto my new laptop without issue, however with this new update it does not install sierra as standard. I have downloaded sierra and logged in with a very old details which has worked fine. I have replicated my log in details on the data/service settings screen using the info I still have access to on my old laptop but it does not seem to work. I receive the error message "your current service package does not support this function. Select account control panel to change your package". I don't want to add credit as I already pay for my usage. What am I missing? |