Support Board
Date/Time: Tue, 26 Nov 2024 19:37:21 +0000
Post From: 6E Intraday Chart....not updating..TransAct
| [2014-06-02 16:39:45] |
| User69055 - Posts: 23 |
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RE: Follow-up on issue dated: [2014-05-16 11:43:29] What do you do if the File> Connect to Data Feed is not highlighted? I just opened my ESM4 chart today at 12:00 "ish" and my charts once again loaded from my log in time with no previous days bars [bars 00:00 to 11:59 missing in action]. Also, I observed that while the data was attempting to upload a red box with the term "Download Failure" appeared. Below I have posted the "Message Log" which open when I first prompt the system. I believe I have been a client with the same "set-up" since 2008 and this is the first quarter [since rollover of previous contract] that this issue has appeared. Any assistance would be most appreciated. Thanks in advance! Message log: Software version: 1019 | 2014-06-02 12:20:32 Usage end date: 2014-06-12 | 2014-06-02 12:20:32 Sierra Chart Historical Data Service is included. | 2014-06-02 12:20:32 Active service: TransAct | 2014-06-02 12:20:32 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-06-02 12:20:32 2014-06-02 12:20:32 Local computer clock time | 2014-06-02 12:20:32 2014-06-02 16:20:32 GMT time | 2014-06-02 12:20:32 2014-06-02 12:20:32 Time zone adjusted time | 2014-06-02 12:20:32 Time difference to server time: 0 seconds. | 2014-06-02 12:20:32 Program path: C:\SierraChart\v_15Sept2012\ | 2014-06-02 12:20:32 Data Files path: C:\SierraChart\v_15Sept2012\Data\ | 2014-06-02 12:20:32 OS Version Number: 6.1 | 2014-06-02 12:20:32 GSP - Starting server: C:\SierraChart\v_15Sept2012\Transact\TransactToSierraBridge.exe | 2014-06-02 12:20:38 GSP: Connecting to the server 127.0.0.1. Port 1869 | 2014-06-02 12:20:40 The network socket is connected. | 2014-06-02 12:20:40 GSP: Connected to server. | 2014-06-02 12:20:40 GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.5. Provider Name: Transact Futures. | 2014-06-02 12:20:40 GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-02 12:20:40 GSP: Sending logon request message. | 2014-06-02 12:20:40 GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.5. Provider Name: Transact Futures. | 2014-06-02 12:20:42 GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-06-02 12:20:42 Transact Futures - Successfully connected. Operation Successful. | 2014-06-02 12:20:42 Starting updates for: ESM4 | 2014-06-02 12:20:55 HD Request # 2 - Downloading Intraday chart data for ESM4 to the file ESM4.scid. Service: ta | 2014-06-02 12:20:56 HD Request # 2 - Starting date and time: 2014-06-02 04:52:00.0 | 2014-06-02 12:20:56 HD Request # 2 - Using server: ds3.sierracharts.com port 10049 | 2014-06-02 12:20:56 Chart #7 has tagged chart #6 for full recalculation. Chartbook: ProxBar_setup_27May2014.cht | 2014-06-02 12:21:14 Chart #7 has tagged chart #6 for full recalculation. Chartbook: ProxBar_setup_27May2014.cht | 2014-06-02 12:21:15 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: ProxBar_setup_27May2014.cht | 2014-06-02 12:21:15 HD Request # 2 - Timed out while trying to connect to the Sierra Chart historical data server. | 2014-06-02 12:21:16 HD Request # 2 - Received 0 records and wrote 0 records for ESM4 | 2014-06-02 12:21:16 HD Request # 4 - Downloading Intraday chart data for ESM4 to the file ESM4.scid. Service: ta | 2014-06-02 12:21:16 HD Request # 4 - Starting date and time: 2014-06-02 04:52:00.0 | 2014-06-02 12:21:16 HD Request # 4 - Using server: ds4.sierracharts.com port 10049 | 2014-06-02 12:21:16 HD Request # 4 - Timed out while trying to connect to the Sierra Chart historical data server. | 2014-06-02 12:21:36 HD Request # 4 - Received 0 records and wrote 0 records for ESM4 | 2014-06-02 12:21:36 HD Request # 6 - Downloading Intraday chart data for ESM4 to the file ESM4.scid. Service: ta | 2014-06-02 12:21:36 HD Request # 6 - Starting date and time: 2014-06-02 04:52:00.0 | 2014-06-02 12:21:36 HD Request # 6 - Using server: ds5.sierracharts.com port 10049 | 2014-06-02 12:21:36 HD Request # 6 - Timed out while trying to connect to the Sierra Chart historical data server. | 2014-06-02 12:21:56 HD Request # 6 - Received 0 records and wrote 0 records for ESM4 | 2014-06-02 12:21:57 HD Request # 8 - Downloading Intraday chart data for ESM4 to the file ESM4.scid. Service: ta | 2014-06-02 12:21:57 HD Request # 8 - Starting date and time: 2014-06-02 04:52:00.0 | 2014-06-02 12:21:57 HD Request # 8 - Using server: ds3.sierracharts.com port 10049 | 2014-06-02 12:21:57 HD Request # 8 - Timed out while trying to connect to the Sierra Chart historical data server. | 2014-06-02 12:22:17 HD Request # 8 - Received 0 records and wrote 0 records for ESM4 | 2014-06-02 12:22:17 HD Request # 8 - Intraday download COMPLETE for ESM4 | 2014-06-02 12:22:17 Real-time intraday chart data file updates started for ESM4 | 2014-06-02 12:22:17 Chart #4 has tagged chart #2 for full recalculation. Chartbook: ProxBar_setup_27May2014.cht | 2014-06-02 12:22:17 Chart #7 has tagged chart #6 for full recalculation. Chartbook: ProxBar_setup_27May2014.cht | 2014-06-02 12:22:17 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: ProxBar_setup_27May2014.cht | 2014-06-02 12:22:18 Chart #2 is performing a full recalculation because it has been tagged. Chartbook: ProxBar_setup_27May2014.cht | 2014-06-02 12:22:19 |