Support Board
Date/Time: Wed, 27 Nov 2024 16:29:50 +0000
Post From: Notice: Teton Internet Service Provider Issue
| [2023-06-22 10:40:30] |
| Sierra_Chart Engineering - Posts: 17195 |
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CASE UPDATES Thu Jun 22 09:39:46 GMT 2023 Dear Zayo Fiber Customers, Fibers 1-288 are all spliced and proved out to uni-directional spec from 19M. We are moving on to the last 14 Ribbons. More updates to come Thu Jun 22 08:21:27 GMT 2023 Dear Zayo Fiber Customers, We are seeing service now up for Spread, if you are still seeing issues please bounce your ports More updates to come Thu Jun 22 08:07:50 GMT 2023 Dear Zayo Fiber Customers, Cable prep is complete we are splicing Ribbon 5 right now. More updates to come Thu Jun 22 07:47:08 GMT 2023 Dear Zayo Fiber Customers, Splicing is about to begin momentarily, we should start to see services come back up shortly More updates to come Thu Jun 22 07:06:59 GMT 2023 Dear Zayo Fiber Customers, Cable is installed and prepping of the new tails have begun. Estimated splicing start/Spread fibers restored is 3:00am cst, with full cable spliced at 5:30am. Of course this is just an estimate and depends on how the glass goes back together. More updates to come Thu Jun 22 06:17:56 GMT 2023 Dear Zayo Fiber Customers, Innerduct fixed, cable arrived onsite and existing cables are prepped. Will provide update and ETR once cable is installed. More updates to come Thu Jun 22 04:35:13 GMT 2023 Dear Zayo Fiber Customers, We Found one location where the pipe hit our innerducts. They are prepping innerducts to blow rope both ways to determine if any other damaged locations are out here. More updates to come Thu Jun 22 04:06:18 GMT 2023 Dear Zayo Fiber Customers, We do not have an ETR yet at this time. Fiber was hit during a boring operation, we are investigating if we are hit in one or several spots. More updates to come Thu Jun 22 03:24:02 GMT 2023 Dear Zayo Fiber Customers, Our OSP has started digging on the north side of Diehl Rd, 68' West of C/L of Fisher Drive. We have requested an ETR More updates to come Thu Jun 22 02:26:08 GMT 2023 Dear Zayo Fiber Customers, Cut is at the intersection of Diehl Rd and Fisher. Repair team is rodding spare ducts to see if they can get through. More updates Thu Jun 22 01:14:45 GMT 2023 Dear Zayo Fiber Spread Customers, The cut is 1.5km from 1952 McDowell or 2.64km from 2905 Diehl. We shot spares and all end at same location. We are heading over there to see if we can see anything. More updates to come Thu Jun 22 00:44:28 GMT 2023 Dear Zayo Fiber Spread Customers, Zayo OSP has technicians onsite in Naperville, IL as well as repair crews. We will have more details shortly as far as the scope of damage and ETR for this issue More updates to come Wed Jun 21 23:45:17 GMT 2023 Dear Zayo Fiber Spread Customers, Zayo OSP is dispatching Technicians towards Naperville, IL in order to further isolate the damage location. Repair crew is expected to be on site by 7:30 PM CST. Further updates to be provided. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |