Support Board
Date/Time: Wed, 27 Nov 2024 16:44:07 +0000
Post From: Notice: Teton Internet Service Provider Issue
| [2023-06-22 08:25:54] |
| Sierra_Chart Engineering - Posts: 17195 |
|
We are noticing, a different type of connection problem that some users see. Rather than a timeout that takes 20 seconds when connecting to a server, we are seeing one minute, and this is the result of a service connection timeout, not a network socket timeout , which affects the detection necessary to go on to the next available server. We are putting out a new version to resolve this.
This has been resolved. Update to version 2513. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |