Support Board
Date/Time: Wed, 27 Nov 2024 16:48:17 +0000
Post From: Notice: Teton Internet Service Provider Issue
| [2023-06-21 23:05:33] |
| Sierra_Chart Engineering - Posts: 17195 |
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We are noticing, a different type of connection problem that some users see. Rather than a timeout that takes 20 seconds when connecting to a server, we are seeing one minute, and this is the result of a service connection timeout, not a network socket timeout , which affects the detection necessary to go on to the next available server. We are putting out a new version to resolve this. Give us about an hour or two. An update, will be necessary to resolve this but for users who do not update, there is another way we can indirectly resolve it for them through a DNS change. This will also speed up the connection. But it will give an initial error through the service connection dialog. We will be releasing this in about an hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-21 23:10:12
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