Support Board
Date/Time: Wed, 27 Nov 2024 16:46:07 +0000
Post From: Notice: Teton Internet Service Provider Issue
| [2023-06-21 22:08:26] |
| Sierra_Chart Engineering - Posts: 17195 |
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We now have information about what the problem is. There is a fiber-optic cable cut, near Aurora, affecting the two ISPs. The estimated time to resolve is not known at this time and has not been given. Technicians are working on the cut. At this point, the impact, is slower connections to Teton order routing, and interruption of market data to calculate PL. We are will take steps to resolve the interruption of market data for PL calculations. That will be worked on overnight. We will determine what the best solution will be for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |