Support Board
Date/Time: Thu, 28 Nov 2024 05:45:15 +0000
Post From: Sierra Chart Performance
| [2023-05-30 08:05:38] |
| Ed Goppelt - Posts: 41 |
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Now, I feel bad. For the record, I *like* your product despite the steep learning curve, frequently hostile support, and often unusable default settings for some of your key studies. I just signed up for another 6 month hitch. This has nothing to do with profit. Unfortunately most of our time is wasted on CME market data policy and absurdities like that.
Yeah, that sounds super frustrating. But oddly, I wonder if SC's situation doesn't ultimately have to do with profit, namely with not making enough of it so that you programmers can program and do R&D and aren't stuck with writing up new symbol files every time CME sneezes or providing the majority of user support. My two cents: I think SC should 1) raise its prices and 2) stop trying to be everything to everyone (i.e., reduce costs for marginal business lines). Re: 1, I would certainly pay more for a premier class of support. I would pay more for a native linux version of your software. Re: 2, even though it goes against my own interests as an IBKR customer, I think you should drop TWS as a supported platform or charge a premium for it. We are working to allow Sierra Chart to be ported to another operating system and we are getting close to doing that. There is a lot of work to do and just takes years to accomplish.
Ugh. Nobody goes through a major platform switch without experiencing serious pain. I don't envy you. Good luck. |