Support Board
Date/Time: Tue, 26 Nov 2024 20:35:33 +0000
Post From: NOTICE: Sierra Chart Real-Time Data Feed and Support
| [2014-05-28 04:34:58] |
| |
|
We are making good progress on the redevelopment of the authorization system to bypass the garbage Microsoft HTTP functionality we have been previously using. We have now also implemented monitoring of the real-time server processes and management is notified in a matter of minutes if there is any problem with those processes. This has previously not been implemented because those have been extremely reliable processes but they were crashed by the garbage Microsoft HTTP functionality this past morning. And soon the use of the garbage Microsoft functions will soon be gone. So in any case, we will be immediately notified even if we are not monitoring the Support Board. We also strongly suspect, the backend Barchart exchange authorization system was not responsive and that led to this problem. We just need to run some controlled tests to gather up the necessary information for them to investigate. Even though we have seen nonresponsiveness in the past with this, this does not mean there should have been a one hour interruption. Nonresponsiveness, is really just a very short-term kind of problem which would clear up within seconds or minutes. And the new interface code we are working on to the authorization system may completely resolve this issue altogether. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-28 08:21:47
|