Support Board
Date/Time: Tue, 26 Nov 2024 20:14:19 +0000
Post From: NOTICE: Sierra Chart Real-Time Data Feed and Support
| [2014-05-27 17:08:03] |
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We do monitor this data feed. We do check the support board frequently. We were watching the Support Board just around the beginning of this problem and we were unaware of it at that time, and there were no reports of the issue at that time and we had not checked the board until about an hour later and this is why we were not aware of it right away. We realize we need to do a better job with this and we acknowledge that. We will be analyzing this and determining the best way to remedy this problem. We also clearly do acknowledge, that an outage like this is clearly unacceptable and it reflects poorly on our data feed. We do not want to place blame, but the issue did have external causes and we are going to be working on resolving those and working with Barchart to ensure the backend authorization system is as reliable as possible. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-28 08:18:14
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