Support Board
Date/Time: Thu, 28 Nov 2024 13:58:08 +0000
Post From: data feed/charts not loading
| [2023-05-01 21:38:22] |
| John - SC Support - Posts: 36350 |
|
The main issue we see is that you are using CQG data, and you are trying to get data for contracts other than the current front contract. In most cases it looks like this is because you are setup for a Continuous Futures contract. But we did not look at every single item in the log to see if there are any charts setup for a previous symbol - you would have to check on that. CQG does not have data for previous contracts. You should remove the Continuous Futures Contract options and make sure there aren't any individual charts trying to load an old contract. The other option would be to update and use our Denali Exchange Data Feed. You will not have this issue with our data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |