Support Board
Date/Time: Tue, 26 Nov 2024 18:23:10 +0000
Post From: Reconnects
| [2014-05-27 07:14:14] |
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At first we were not sure what you are referring to in this particular case because we could not see a connection lost, but we think you are referring to this: Real-time data for symbol FDAXM4 is currently unavailable. | 2014-05-27 02:54:45 Real-time data for symbol FESXM4 is currently unavailable. | 2014-05-27 02:54:45 Real-time data for symbol FGBLM4 is currently unavailable. | 2014-05-27 02:54:45 Real-time data for symbol FDAXM4 has been restored. | 2014-05-27 02:54:50 HD Request # 53 - Downloading Intraday chart data for FDAXM4 to the file FDAXM4.scid. Service: eurex | 2014-05-27 02:54:50 HD Request # 53 - Download start Date-Time: 2014-05-27 02:54:43.0 | 2014-05-27 02:54:50 HD Request # 53 - Using server: scdf1.sierracharts.com port 10149 | 2014-05-27 02:54:50 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-27 02:54:50 The network socket is connected. | 2014-05-27 02:54:50 HD Request # 53 - Sending historical data logon request message. | 2014-05-27 02:54:50 Real-time data for symbol FESXM4 has been restored. | 2014-05-27 02:54:50 Real-time data for symbol FGBLM4 has been restored. | 2014-05-27 02:54:50 This occurs rarely and it has to do with either maintenance being done on the server which may interrupt the connection for two seconds or there is some other connectivity issue on the backend causing this. In all cases, there is no data loss because the historical data is automatically restored. We do not see this as a problem. It is infrequent, there is no data loss, and the streaming feed in this case was only interrupted for five seconds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-27 07:14:55
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