Support Board
Date/Time: Thu, 28 Nov 2024 15:42:58 +0000
Post From: AMP needs Sierra Chart approval to move accounts to Teton
| [2023-04-17 08:26:15] |
| Sierra_Chart Engineering - Posts: 17201 |
|
however AMP clearly told me they are waiting on Sierra Chart No this is not the case. There is an additional margin setting they want for overnight margin rather than using the standard margins or day trading margins overnight, but this does not prevent AMP users from using Teton. And for the record no other clearing firm has ever required this. And there is no order routing system that even supports this kind of capability without the use of upload files. Teton is the only one that natively supports three different time ranges for margins, at least that is what we understand. This AMP Teton problem is bordering on insanity. Yes this is not good.
AMP support refuses to respond to messages asking them to reinstate my CQG routing credentials. So I just went to the AMP portal to submit a new request to change to CQG routing, but... NO... we can't submit a new request because there is a pending request to change to Teton. So because of AMP's ineptitude, we are trapped in limbo -- no way to go forward... and no way to go back... and no way to trade while trapped in limbo. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-17 08:27:32
|