Support Board
Date/Time: Thu, 28 Nov 2024 17:53:15 +0000
Post From: Data Not Loading
| [2023-04-07 17:31:39] |
| User129986 - Posts: 3 |
|
I have the same problem, only symbol that work is MESM23 the others does not. I tried to do all the procedure to delete the Custom Symbols but I didn't solve the situation. Can someone help me? This is the log text: Reading Internal Order ID file. | 2023-04-07 17:21:18.977 Reading Trade Orders file. | 2023-04-07 17:21:19.066 Reading Trade Positions file. | 2023-04-07 17:21:19.066 Reading Trade Account Data files. | 2023-04-07 17:21:19.067 Software version: 2488 64-bit | 2023-04-07 17:21:19.068 Primary Thread ID: 13568 | 2023-04-07 17:21:19.068 Usage end date: 2023-04-19 | 2023-04-07 17:21:19.068 Enabled for: Advanced Features 2. | 2023-04-07 17:21:19.068 Enabled for: Sierra Chart Historical Data Service. | 2023-04-07 17:21:19.068 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-04-07 17:21:19.068 Enabled for: Delayed Denali Exchange Data Feed. | 2023-04-07 17:21:19.068 Enabled for exchange2: fairx_exchange.data | 2023-04-07 17:21:19.068 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-04-07 17:21:19.068 Current selected Data/Trading service: SC Data - All Services | 2023-04-07 17:21:19.069 Custom symbol settings values: disabled | 2023-04-07 17:21:19.069 Chart Update Interval: 500 | 2023-04-07 17:21:19.069 Intraday Data Storage Time Unit: 0 | 2023-04-07 17:21:19.069 Time Zone: +00:00:00 (UTC+00) | 2023-04-07 17:21:19.069 2023-04-07 17:21:19 Local computer time in UTC | 2023-04-07 17:21:19.069 2023-04-07 17:21:19 Local computer time in SC Time Zone | 2023-04-07 17:21:19.069 2023-04-07 17:21:16 Server time in UTC | 2023-04-07 17:21:19.069 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-04-07 17:21:19.069 Program path: C:\SierraChart\ | 2023-04-07 17:21:19.069 Data Files path: C:\SierraChart\Data\ | 2023-04-07 17:21:19.069 OS Version Number: 10.0 | 2023-04-07 17:21:19.069 Locale Setting: C | 2023-04-07 17:21:19.069 DLLs: UserContributedStudies_64.dll | 2023-04-07 17:21:19.069 Allowed protected custom studies: | 2023-04-07 17:21:19.069 Crash reporter started: true | 2023-04-07 17:21:19.069 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-04-07 17:21:19.070 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-04-07 17:21:19.137 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-04-07 17:21:19.191 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-04-07 17:21:19.191 Received 5 login tokens. | 2023-04-07 17:21:19.257 Symbol settings MD5 received. Request ID: 1. | 2023-04-07 17:21:20.746 Symbol settings are up-to-date for scdataallservices. | 2023-04-07 17:21:20.746 SC Data - All Services | Connected to server complete. | 2023-04-07 17:21:25.378 Triggering next historical data download in queue. | 2023-04-07 17:21:25.378 Triggering next historical data download in queue. | 2023-04-07 17:21:25.378 Triggering next historical data download in queue. | 2023-04-07 17:21:25.378 Triggering next historical data download in queue. | 2023-04-07 17:21:25.378 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-04-07 17:21:25.378 No download requests in the queue to start downloads for. | 2023-04-07 17:21:25.379 No download requests in the queue to start downloads for. | 2023-04-07 17:21:25.379 No download requests in the queue to start downloads for. | 2023-04-07 17:21:25.379 No download requests in the queue to start downloads for. | 2023-04-07 17:21:25.380 Searching for files containing WriteMBO returned empty result. | 2023-04-07 17:21:41.501 * Error loading: C:\SierraChart\Data\WriteMBO.dll. File not found or may be missing SCDLLName line. | 2023-04-07 17:21:41.501 ESm23-CME/mESM23-CME 4000 Trades #1 | Reloading chart. | 2023-04-07 17:21:41.513 ESM23-CME/mESM23-CME #4 | Reloading chart. | 2023-04-07 17:21:41.523 ESM23-CME 5 Min #2 | Reloading chart. | 2023-04-07 17:21:41.551 ESM23-CME [CBV] #5 | Reloading chart. | 2023-04-07 17:21:41.564 ESM23-CME [CBV] #5 | Performing continuous chart historical Daily data download for symbol ESM23-CME starting at last date in file. | 2023-04-07 17:21:41.569 Unable to determine transition date based on volume from files: ESH23-CME.dly, ESM23-CME.dly | 2023-04-07 17:21:41.571 The ESM23-CME.dly symbol may not be the active contract month. | 2023-04-07 17:21:41.571 ESM23-CME [CBV] #5 | Error while getting daily settlement price with date 2023-03-20 from file. C:\SierraChart\Data\ESH23-CME.dly. Error: No Data for read. End of file. | 2023-04-07 17:21:41.575 ESM23-CME [CBV] #5 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\ESM23-CME.dly. Error: No Data for read. End of file. | 2023-04-07 17:21:41.575 ESM23-CME/MESM23-CME 5.00 Range #3 | Reloading chart. | 2023-04-07 17:21:41.596 ESM23-CME/MESM23-CME 2.00 Range #7 | Reloading chart. | 2023-04-07 17:21:41.612 Loading market depth data. | 2023-04-07 17:21:41.617 ESM23-CME/MESM23-CME [CBV] 30 Min #10 | Reloading chart. | 2023-04-07 17:21:41.625 Unable to determine transition date based on volume from files: ESH23-CME.dly, ESM23-CME.dly | 2023-04-07 17:21:41.629 The ESM23-CME.dly symbol may not be the active contract month. | 2023-04-07 17:21:41.629 ESM23-CME/MESM23-CME [CBV] 30 Min #10 | Error while getting daily settlement price with date 2023-03-20 from file. C:\SierraChart\Data\ESH23-CME.dly. Error: No Data for read. End of file. | 2023-04-07 17:21:41.632 ESM23-CME/MESM23-CME [CBV] 30 Min #10 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\ESM23-CME.dly. Error: No Data for read. End of file. | 2023-04-07 17:21:41.632 ESM23-CME/MESM23-CME [CBV] Renko 4t #6 | Reloading chart. | 2023-04-07 17:21:41.644 Unable to determine transition date based on volume from files: ESH23-CME.dly, ESM23-CME.dly | 2023-04-07 17:21:41.647 The ESM23-CME.dly symbol may not be the active contract month. | 2023-04-07 17:21:41.647 ESM23-CME/MESM23-CME [CBV] Renko 4t #6 | Error while getting daily settlement price with date 2023-03-20 from file. C:\SierraChart\Data\ESH23-CME.dly. Error: No Data for read. End of file. | 2023-04-07 17:21:41.650 ESM23-CME/MESM23-CME [CBV] Renko 4t #6 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\ESM23-CME.dly. Error: No Data for read. End of file. | 2023-04-07 17:21:41.650 ESm23-CME/mESM23-CME 4000 Trades #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESm23-CME.scid | 2023-04-07 17:21:41.665 ESM23-CME/mESM23-CME #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-04-07 17:21:41.690 ESM23-CME 5 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM23-CME.scid | 2023-04-07 17:21:41.696 ESM23-CME [CBV] #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM23-CME.scid | 2023-04-07 17:21:41.699 ESM23-CME/MESM23-CME 5.00 Range #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM23-CME.scid | 2023-04-07 17:21:41.701 ESM23-CME/MESM23-CME 2.00 Range #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM23-CME.scid | 2023-04-07 17:21:41.704 ESM23-CME/MESM23-CME [CBV] 30 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM23-CME.scid | 2023-04-07 17:21:41.707 ESM23-CME/MESM23-CME [CBV] Renko 4t #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESM23-CME.scid | 2023-04-07 17:21:41.709 Mapping mESM23-CME to MESM23. Service code: cme | 2023-04-07 17:21:41.738 Using symbol data fast lookup vector | 2023-04-07 17:21:41.738 SC DTC Delayed Exchange Data | Starting real-time market data updates for: mESM23-CME (MESM23). ID: 1 Service code: cme | 2023-04-07 17:21:41.738 SC DTC Delayed Exchange Data | Connecting to the server ds28.sierracharts.com. Port 10043 | 2023-04-07 17:21:41.738 SC DTC Delayed Exchange Data | Requesting security definition data for: mESM23-CME (MESM23). ID: 1 | 2023-04-07 17:21:41.740 DTC Client socket (1) | Creating socket. | 2023-04-07 17:21:41.756 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-04-07 17:21:41.756 DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-04-07 17:21:41.756 SC DTC Delayed Exchange Data | Network connection to server complete. | 2023-04-07 17:21:41.873 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2023-04-07 17:21:41.873 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2023-04-07 17:21:41.873 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2023-04-07 17:21:42.024 SC DTC Delayed Exchange Data | Sending logon request message. | 2023-04-07 17:21:42.024 Requesting market depth updates for: mESM23-CME if supported. | 2023-04-07 17:21:42.117 Separate subscription for market depth updates not supported. mESM23-CME | 2023-04-07 17:21:42.117 SC DTC Delayed Exchange Data | Received logon response. | 2023-04-07 17:21:42.774 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2023-04-07 17:21:42.774 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2023-04-07 17:21:42.774 SC DTC Delayed Exchange Data | Successfully connected. | 2023-04-07 17:21:42.774 SC DTC Delayed Exchange Data | Trading is not supported. | 2023-04-07 17:21:42.774 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: mESM23-CME -> MESM23. Market Depth data restarted. | 2023-04-07 17:21:42.774 SC DTC Delayed Exchange Data | Clearing market depth for mESM23-CME | 2023-04-07 17:21:42.995 SC DTC Delayed Exchange Data | Received security definition for symbol mESM23-CME | 2023-04-07 17:21:42.995 Screen image: https://drive.google.com/file/d/1mcoGtA8ePV2rb18NUkBNzSfDgbe8qvHQ/view?usp=sharing |