Support Board
Date/Time: Thu, 28 Nov 2024 21:38:51 +0000
Post From: Main Instance Data Folder Duplicate .SCIDs
| [2023-04-02 08:46:59] |
| Sierra_Chart Engineering - Posts: 17206 |
|
We cannot reproduce this. We confirmed that the sub instances do download data directly from the Sierra Chart servers and not the main instance. Delete the extra files in the main instance. Go to a sub instance started with File >> New Instance and follow these instructions for an Intraday chart: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |